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Frequently Asked Questions

1. Fulfilment and Shipping

Fulfillment Times:

Your shirt is made to order. Therefore it will generally take 2 - 7 business days for your order to be fulfilled.

Shipping Times: 

Shipping will generally take 2 - 8 business days.

Where are orders shipped from?

We ship worldwide from different locations, which are selected to be the closest to the order destination.

The locations we ship from include the USA, Canada, Europe, Australia and Japan.

To which countries do you ship?

We ship worldwide, to almost any country in the world.

How much do you charge for shipping?

Shipping starts from $3.99 for all apparel items.

 

2. Care Instructions

Please follow the following care insructions:

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Do not tumble dry. Hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron the print.
  • Do not dry clean.

 

3. Customized Star Map

Is the star map accurate?

Yes.

Based on the date, (approximate) time and place you have provided to us, we are able to accurately recreate a star map which was visible under dark skies at that particular moment in space and time.

The star maps render stars all the way down to "magnitude six", which is a cosmological term meaning: visible stars, under dark skies.

For the creation of your custom star map, we rely on publicly available scientific data. More in particular, your star map is baded on the star catalogue from the European Space Agency's Hipparcos mission. This is a high precision catalogue of stars generated from over three year's of observations by the Hipparcos space-based telescope.

Want to learn more about the Hipparcos mission? Visit the following wesitehttps://www.cosmos.esa.int/web/hipparcos/home

Alternatively, you can verify your star map with a free desktop application called 'Stellarium', which you can download here.

What are grid lines?

Suppose we take a globe and blow it so that it extends in all directions across the sky. Then the imaginary lines imprinted on that globe will extend in all directions and form a grid across the sky. This grid lines then becomes the coordinates which are used to identify the location of a celestial object.

For more information about astronomical grid lines, read the following article

What are constellation lines?

A constellation is pattern of stars in the sky which appears to be so distinctive that it is easily identifiable and remembered. That word is "asterism". In ancient times, people saw asterisms and made up all kinds of stories about mythological creatures and characters which they associated with the star patterns. As astronomers subsequently began to make maps of the stars, the named asterisms were included in the maps and called constellations.

In star maps it is common to mark line “patterns” that represent the shapes that give the name to the constellations.

For more information about constellations, read the following article.

 

4. Returns & Refunds

Our return & refund policy lasts 15 days, starting from the date of receipt by the customer of the relevant purchased item(s). If said period of 15 days has passed without the customer having requested in writing to return the item or to get a refund by email at support@novispets.com, we have the right to refuse such request(s) at our sole discretion

 

Without prejudice to the above, to be eligible for a return and/or refund, the following conditions must also be met:

  • the purchased item is either defective or does not match the customer's order, as evidenced by the customer by means of photo(s) or video(s).
  • if the purchased item is defective, such defect must not have been caused by any misuse, abuse or accidental damage of the purchased item by the customer.
  • the purchased item must be unused and must be in the same condition that the customer received it.
  • the purchased item must be returned in the original packaging.

For the avoidance of doubt, the following reasons do not constitute valid return and/or refund reasons (non-exhaustive list):

  • the customer ordered the item in a wrong size.
  • the customer no longer wants the item.
  • the customer finds the same item elsewhere at a cheaper price.

For health and safety reasons, we do not accept returns for items that are intimate or sanitary goods, are hazardous materials, or are flammable liquids or gases. Additional non-returnable items: gift cards, downloadable software products, health and personal care items.

After we have received, examined and accepted the customer's request to return an item, we will subsequently provide the customer via email with the address of the closest warehouse where the customer can mail the relevant item. The customer is required to use a trackable mail service when returning an item. We will not be responsible for lost or missing return packages. The customer will be responsible for paying his/her own shipping costs for returning the relevant item. Shipping costs are non-refundable. If a customer receives a refund, the cost of return shipping will be deducted from the customer's refund.

Once the customer's return is received and inspected, we will send the customer an email to acknowledge receipt of the returned item. We will subsequently notify the customer of the approval or rejection of the requested refund, within 5 business days. If the customer's refund request is approved by us after having examined the returned item, then the customer's refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment, within 5 business days.

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